['WELL] FAQs

Got Questions? We’ve Got a ['WELL] of Answers!

Your go-to for all things ['WELL]—whether it’s shipping, returns, or anything in between. We make every effort to get back to you as soon as HŪMNLY possible.

SHIPPING + DELIVERY

How long does it take for my order to be processed and shipped?

Once you place your order, we process it within 1-2 business days. After processing, it will be shipped according to the method you selected at checkout.

United States (Free Shipping): 3-7 business days.

Canada: 7-12 business days.

Europe: 10-15 business days.

International: Delivery times may vary by location but typically range from 10-20 business days.

How can I track my package and receive updates on its delivery status?

As soon as your order ships, you'll receive an email with a tracking number so you can follow your package's journey to your doorstep.

What happens if my package is lost or damaged during shipping?

In the rare event that your package is lost or arrives damaged, please contact us at [email address] with your order number and tracking information. We’ll work quickly to resolve the issue and ensure you're taken care of.

Can I change the shipping address after I have placed the order?

Yes, you can change your shipping address within 1 hour of placing the order. After that, we may not be able to modify your order. Please contact us as soon as possible with your updated details.

RETURNS + REFUNDS

Can I return a product if I have opened it or used it?

We cannot accept returns for products that have been opened or used, for hygiene and safety reasons. If you're unsure about a product, feel free to contact us for more information before making your purchase.

Do I have to pay for shipping when returning a product?

Yes, customers are responsible for return shipping fees unless the return is due to a damaged or incorrect item received. In such cases, we will cover the return shipping costs.

How long does it take to receive a refund after a return has been processed?

Once your return is received and inspected, we will process your refund within 5-7 business days. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Can I return a product that was purchased with a promotion or discount code?

Yes, you can return products purchased with a promotion or discount code, but the refund will be adjusted to reflect the discounted price you paid.

KNOW OUR PRODUCTS ['WELL]™

Is your packaging eco-friendly?

Yes! Our packaging is made from recyclable tin cans. Tin is one of the most sustainable packaging materials because it can be recycled infinitely without losing quality. We encourage our customers to recycle the cans after use, supporting a circular economy.

Are your products ethically made?

Absolutely. We work with suppliers who adhere to strict ethical standards, ensuring fair labor practices and environmentally responsible production methods.

Are you vegan and cruelty-free?

Yes, all of our products are 100% vegan and cruelty-free. We never test on animals, and our ingredients are derived from plant-based, natural sources.

Are your products safe to use during pregnancy and breastfeeding?

While our products are made with safe, natural ingredients, we recommend consulting your healthcare provider before using any wellness product during pregnancy or breastfeeding.